Privacy Policy

Overview

LingoFlo helps learners build and practise language decks, words, phrases, and review history. This policy explains the information we collect, why we use it, and the controls you have.

Information We Collect

• For welcome AI abuse prevention, we retain a one-way digest of your verified email and the grant decision for up to 396 days, including after account deletion. This is used to review repeat claims, not to identify a unique person. Contact support to review an incorrect decision.
• Account information: your name, email address, authentication provider, and account settings.
• Learning content: decks, words, phrases, scripts, saved language preferences, AI prompts, generated or translated text, and review progress.
• Usage and device data: app version, platform, diagnostics, support context, and security events.
• Billing data: subscription and purchase status synced from app store and payment providers.

How We Use Information

• To provide account access, sync learning progress, and keep your decks available across devices.
• To generate scripts, translate language content, and operate other AI-assisted learning features you request.
• To process subscriptions, support tickets, account deletion, and service messages.
• To improve reliability, safety, product quality, and learner experience.
• To meet legal, tax, fraud-prevention, and security obligations.

Sharing

We do not sell your personal information. We share limited data only with providers needed to run LingoFlo: Google Firebase (accounts, database, storage and analytics), Google AI and Google Cloud Translation (script generation, stories and line translation), OpenAI (chat conversations and live voice practice), Microsoft Azure Speech (pronunciation assessment), Apple App Store, Google Play and RevenueCat (subscriptions), Stripe (organisation billing), Postmark (transactional email) and our support tooling.

Your Controls

• Update account information inside the app where supported.
• Delete learning content from your account.
• Delete your account with the in-app account tools, or send data requests to support.
• Manage subscriptions through Apple App Store or Google Play account settings.

Retention And Security

We keep data only as long as needed to provide LingoFlo, meet legal obligations, resolve disputes, and maintain service integrity. We use access controls, Firebase security rules, and operational monitoring to protect production data.

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